RETURNS & EXCHANGES

No returns/exchanges for international customers.

At 1 Hair Stop, we proudly fulfill all orders from our dedicated facility in Hyderabad, India. While we strive for an exceptional shopping experience, we want to transparently communicate certain limitations regarding return or exchange services.

Currently, we are unable to facilitate returns or exchanges due to the absence of multiple global warehouses. We recognize the importance of a seamless return process and are actively exploring ways to enhance our services in the future.

Please note, once a parcel is dispatched, we cannot accommodate returns for address changes or refusal to pay destination duties. This limitation is influenced by the import duties incurred during the return process to India. We appreciate your consideration of these constraints before placing orders to ensure a satisfying and hassle-free shopping experience.

Our dedicated team of women at 1 Hair Stop is ready to assist you. For inquiries, recommendations, or assistance, please reach out to us at care@1hairstop.in. Your understanding and cooperation are valued as we continually strive to improve our services. Thank you for choosing 1 Hair Stop.

1HS Returns & Exchanges Policy

What happens if there is a genuine manufacturing defect in my product?

In the rare event of a permanent and irreversible product defect reported within 48 hours of parcel receipt, accompanied by sufficient evidence, including an unboxing video, we will consider partial or full compensation of the order value, as deemed appropriate.
What happens if I realize that the duty levied is too high for me to bear?

While we strive to prevent such situations, we regret to inform you that we cannot entertain such requests or assume liability for parcels once they have been dispatched from India.
What happens if I enter an incorrect address?

In such instances, kindly contact us promptly to facilitate necessary changes before dispatch. We cannot be held responsible for misdeliveries resulting from incorrect inputs. We encourage customers to exercise caution while entering their contact information and address details.
Is there a reliable resource available for me to ascertain whether any duties will be incurred in my country?
  • Information Disclaimer:
    - The provided details serve as a guideline for your inquiry with relevant authorities.
    - Explore the link below to calculate your country's De Minimis value, the threshold under which duty charges may be waived: https://rb.gy/x7fwfs
  • HSN Code for Hair Products:
    - All our hair products are shipped under the HSN code 670420.
    - This code can assist you in determining the potential liability for Duties/VAT/GST on the product.

Note

We would like to inform you that we have a limit of two returns per customer. This means that if you have returned a product twice and would like to return another, we will not be able accept a return for the third order.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at care@1hairstop.in